I bought the Dyson Gen 5 Detect a few days ago from the Dyson website. They shipped the product using 'Kolaygelsin' cargo delivery. However, this cargo company did not provide any notification or written notice about the delivery date and returned the product to Dyson without attempting to contact me. Dyson never bothered to check if I was at the delivery address, offer to resend the product, or allow me to collect it from a Dyson store. Now, Dyson is asking me to place a new order and pay an additional ₺3000. This situation seems unthinkable anywhere else in the world, but Dyson appears to be exploiting this opportunity to take advantage of customers. They held onto my ₺30,000 for more than a week. I simply want my purchase to be delivered or to have the option to pick it up from a Dyson store.
On February 12, 2025, I placed an order for a Dyson V15s Detect Submarine for ₺30,999. As part of a promotion, I was also supposed to receive a Dyson Gen 5 Detect Floor Dock worth ₺4,999 as a free gift. My order was successfully delivered on February 13, and I was very satisfied. On February 16, I ...
I purchased a device directly from Dyson's website, but only the travel bag for the product was delivered. When I contacted Hepsijet customer service, they informed me that the cargo was damaged during transport and would be returned to the company, advising me to reach out to Dyson. I received no n...
On February 13, 2025, I ordered a product called Dyson Gen5detect Absolute Purple Gray from the Dyson Turkey website for ₺31,999 (Order Number: 910901409819). Just one day later, I saw that the price of the same product had dropped to ₺27,999. Although the product was available at a much lower price...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
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