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Dyson V10 Vacuum Attachment Failure and Warranty Flaw

Dyson V10 Vacuum Attachment Failure and Warranty Flaw
Merve
December 29, 2023 9:39 AM67

Dear Dyson Support,

I purchased a Dyson V10 vacuum a year ago, and within 2-3 months, the 90-degree rotating under-furniture attachment broke. When I called to have it covered under warranty, I was told it needed to be practically non-functional. After a few more months of use, it eventually broke beyond usability, and they agreed to cover it under warranty, sending a new part. I used the replacement twice, and it broke again. I suspect a manufacturing issue. When I called again, I was informed that under warranty, I could only order the same part once within a year, and the system wouldn't accept it. However, at the time of purchase, I was told three part replacements were covered under warranty. While other parts are fine, it seems there's a common problem with this specific attachment. I was told to wait a year or pay for a new one, which seems like an illogical system. What's the point of a two-year warranty if it's not upheld? I'm thoroughly disappointed with Dyson; my previous Beko vacuum never presented such issues.

December 30, 2023 11:52 AM (1 day after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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