Despite having no user-related damage, cracks, or misuse, Dyson is insisting on charging me for a replacement of a faulty attachment on my Dyson V15S vacuum, which I purchased on 10.12.2024. They provided no explanation for this decision. I was even told by customer service that the issue could be related to wear and tear, but the device was barely a few months old and used with great care. This kind of reasoning doesn't make sense for a premium product in this price range. The main issue here is that the company is not standing behind the product they sold. I have already submitted a complaint to the Consumer Arbitration Committee. However, I strongly advise anyone considering a purchase to read the complaints beforehand. Dyson is not supporting the product after the sale, and this experience has been very disappointing.
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
My Dyson V15 vacuum has started peeling, and despite reaching out, no one is addressing the issue. I’m not the only one—many people I know have faced the same problem. It is completely unreasonable for a vacuum at this price point to start deteriorating so quickly. Even though my product is still u...
The hard floor attachment of my Dyson V15 vacuum broke, and I’ve been waiting for a replacement for 24 days. Despite repeated follow-ups, the issue remains unresolved. When I contacted the service team again this evening, I was informed that their system is malfunctioning, and they are unable to ass...
I purchased the Dyson V15 vacuum, expecting long-term quality and performance given its premium price. However, the product’s warranty expired on January 24, 2025, and immediately afterward, the device began shutting off during use. It’s hard not to feel like this was built to fail the moment the wa...
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