I purchased the Dreame D10 Plus robot vacuum just 7 months ago, and it started showing issues as early as the first month. The water tank began rusting, specifically around the screw areas. I only used clean water in it—nothing else—yet corrosion appeared in a part that clearly wasn’t designed to handle moisture long-term.
I eventually sent it to Ouno technical service under warranty, expecting them to stand behind their product. But instead of fixing the issue, they blamed me and demanded ₺1500, saying it was due to “user error.”
How is it my fault that Dreame chose to use rust-prone materials in a product specifically made to hold water? I didn’t misuse it—I followed instructions, yet they refused to acknowledge their design flaw or honor the warranty.
I purchased the Dreame L10 Ultra robot vacuum about a year ago, hoping it would simplify household cleaning. However, just a few months after buying it, the device started giving a water intake error. I sent it to Ouno service under warranty, and it was supposedly repaired and returned. Unfortunate...
On 23.10.2025, my home was flooded during the storm, and along with many of my belongings, my Dreame D9 Max (Black) robot vacuum was also damaged. My insurance company requested an official damage assessment report from an authorized service center confirming that the device was damaged due to the f...
I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufactu...
I handed over my Dreame Bot L10S Pro robot vacuum to Media Markt for repair, and despite being told the issue was fixed, the exact same problems continue. This is not the first time—I've sent it in three times, and every time, they return the device claiming it’s repaired, but nothing changes. On t...
I purchased the Robxwell AS28 robot vacuum just 13 months ago, and it has already developed a fan failure. When I contacted customer service, they assured me that I could send it for service free of charge. However, after sending the vacuum, I was informed that the issue was caused by oxidation and ...
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