DHL delivered 6 clothes to my son in Krakow. I paid 110 euros in shipping for a total of 2.35 kg. I was told it would be delivered within three days at the most. Is there a problem at customs? When I asked, they said there was no problem. I agreed to pay such a large sum on top of that. However, shipping the next day, while passing through customs, it was placed in a process known as the official withdrawal process, which is used by importing companies. That is, a customs duty of 113 zloty was levied on the personal clothing used. Why didn't the DHL employee do his job while my cargo was being processed, or why didn't he object with the document in his hand? When I object to the company, the defense is different in each country's customs legislation. Then why does DHL charge 110 euros? I would like my 113 zloty payment, which was in my cargo, returned to me. As a customer, I've been dealing with customs procedures and shipping for the past two days. If you're shipping internationally, think twice about using DHL. It's too expensive, and they don't do their job properly. They blame their mistakes on the relevant country's customs officers. If the problem is not resolved, I will file a lawsuit against DHL.
I am not an importer or exporter. I made a purchase from a well-known website and chose DHL cargo for speedy delivery. My package arrived, and I was notified. They asked for the invoice for the product, which I swiftly provided. However, they stated there was a disparity between the invoice amount a...
I sent a package through DHL to my daughter studying in Poland on February 24th. Despite being promised a delivery within 1-2 days, it's now been 8 frustrating days, and my daughter still hasn’t received it. We've repeatedly provided all requested documentation to DHL staff in Warsaw (including the ...
I recently had a deeply frustrating experience with DHL regarding a package I ordered from Japan. The items were low-value disk drives (worth far below €30) that I needed for an old computer. Despite providing all proper documentation and invoices, DHL claimed my package was rejected at customs. I w...
I purchased two textile items from Desigual/Spain in two separate orders, resulting in two shipments. On 11.07.2024, I received SMS notifications from DHL informing me that I needed to initiate customs procedures. Upon contacting DHL on the same day, I learned that due to customs regulations, both s...
DHL customs consultancy confiscated my cargo, stating that my purchase from the Farfetch website was held at customs. Despite having paid the shipping and tax fees during my shopping, my order is now stuck at customs due to it being over 150€. In that case, they shouldn't have accepted the cargo in ...
Comments