DHgate froze my money for review. How can I effectively get the payment released?

If DHgate froze your money for review and you want to release the payment effectively, you can proceed like this:

• Check My Orders → Order Details to see the exact reason for the review
• Verify whether it’s due to fraud control, identity verification, or an active dispute
• Save screenshots showing the “under review” status
• Confirm whether they requested additional documents

Act within the platform:

• Respond to any verification request as soon as possible
• Upload clear documents if they ask for ID or proof of payment
• Keep all communication inside DHgate

Request that they:

• Provide a written explanation of the specific reason for the hold
• Clearly state which document (if any) is missing
• Confirm a specific review timeframe
• Assign a case number
• Release the payment if there is no valid issue

If the review continues without explanation:

• Follow up citing dates and attaching screenshots
• Request intervention from DHgate general support
• Keep a full record of all communication
• If the payment was made via card or PayPal and there is no response, consider consulting your financial institution

If you’d like to see how other users successfully released frozen funds, consulting and sharing your experience on Xolvie is free and quick, and it may help guide you better.