Dell Vostro 5402 Hinge Issue - Request for Warranty Repair

During regular use, the hinge on my Dell Vostro 5402 laptop has become detached at the joint. This happened without any noticeable effect or stress and during the time covered by the warranty, indicating a possible issue with the manufacturing process. I sent it to BDH Bilişim/Netaş technical service for a complimentary repair or replacement covered by the warranty. Nevertheless, they insisted that the damage was caused by the user and requested a repair fee of around ₺10,000. I've come across numerous complaints on Şikayetvar.com regarding Dell hinge problems. If Dell wants to prioritize customer satisfaction, it would be beneficial for them to address these hardware issues and provide complimentary hinge repairs during the warranty period. In order to maintain the brand's reputation and ensure prompt resolution of Consumer Arbitration complaints, I kindly ask Dell to include hinge repairs in the warranty coverage.