Premature Damage and Disputed Warranty at Deichmann Store!
I recently bought a pair of Puma shoes for my child, but they fell apart after only 5 months, even though they were barely worn. I took them back to the store, and after they looked at them, they said it wasn't their fault because it wasn't a problem with how they were made. This made me feel very upset. I thought the customer service would be better and that my problem would be fixed. If this problem isn't fixed quickly, I won't shop at Deichmann again. I'm even thinking about going to Consumer Rights with my complaint because I think the warranty should cover such early damage. Because of this, I'm not sure how reliable product warranties are, and I hope there will soon be a good answer. A company like Puma should stand behind the quality of its products.
Dear Customer, Thank you for choosing us as part of the Deichmann family. To resolve your notification as soon as possible, our customer representative will contact you regarding your application. For any information, suggestions, opinions, and solution requests related to our products and services, we kindly ask you to reach us. Best regards, Deichmann TR, Customer Relations
They called and said that I bought it from Deichmann, and that I should contact them. They were not helpful at all. No matter where I buy it from, if this shoe is Puma, I will deal with you. Of course, I do not recommend it to anyone, and I will definitely not buy Puma again or let anyone else buy it.
Thank you
