Deerma Authorized Service Refused to Replace the VC25 Rechargeable Vacuum Cleaner

encountered persistent issues with the on-off button of the Deerma VC25 rechargeable vacuum cleaner purchased from Hepsiburada. Despite three repair attempts at the authorized service, the problem remained unresolved. Frustrated by the ongoing problem, I requested a replacement along with the repair documents. The product was returned to Hepsiburada on August 3, but I received a response from them only on August 30. Unfortunately, my request for replacement was denied by the authorized service, citing that the device did not meet the necessary conditions. I firmly assert my legal right to a replacement product. I kindly request that the replacement be processed promptly, and a new product be dispatched to me to resolve this matter.