encountered persistent issues with the on-off button of the Deerma VC25 rechargeable vacuum cleaner purchased from Hepsiburada. Despite three repair attempts at the authorized service, the problem remained unresolved. Frustrated by the ongoing problem, I requested a replacement along with the repair documents. The product was returned to Hepsiburada on August 3, but I received a response from them only on August 30. Unfortunately, my request for replacement was denied by the authorized service, citing that the device did not meet the necessary conditions. I firmly assert my legal right to a replacement product. I kindly request that the replacement be processed promptly, and a new product be dispatched to me to resolve this matter.
I bought a Deerma VC25 21.6V Wireless Vertical Vacuum Cleaner from Hepsiburada with a Deerma Turkey Warranty. Unfortunately, the product developed a flaw, so I sent it to an authorized service center for repair via Hepsiburada. The authorized service center was unable to repair the product within th...
I purchased the Deerma VC25 21.6V cordless vertical vacuum from Hepsiburada on April 12, 2022. It broke within a year. I made a repair request on Hepsiburada, and they said the vacuum needed cleaning, which would cost 250 TL. I bought it for 750 TL. Hepsiburada didn't provide any support, even thoug...
I submitted my Vestel Yıldız S8500 rechargeable vacuum cleaner to the authorized service center on November 18, 2024, as it was not working, for a fault diagnosis. I was told the issue was with the battery and that they would inspect it and get back to me. On November 20, 2024, I received a message ...
I purchased my Dyson Gen5 vacuum from Hepsiburada in November 2023, and it has been defective since the day I bought it. When I first received the device, I experienced problems with the cyclones. Afterwards, the main attachment was replaced three times, yet the vacuum still fails to operate properl...
I purchased a Dyson V15 Detect Absolute (U3B-EU-RME7413A) from a third-party seller on Hepsiburada using their postpaid option. Unfortunately, the vacuum cleaner malfunctioned, with the trigger button only working on the second or third attempt. On May 11, 2024, Dyson's service center deemed the pr...
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