My DeepL Pro subscription won’t cancel, what steps fix this?

If your DeepL Pro subscription won’t cancel and keeps renewing and you want to stop future charges for good;

Check where the subscription is billed from;

• Check your bank/card statement for the billing source
• Confirm if it’s via:
– DeepL website
– App Store (Apple)
– Google Play
• Note the account email and last charge date

Cancel in the correct place;

• DeepL Website:
– Log in → Account → Billing / Subscription → Cancel subscription
– Confirm cancellation shows Canceled / Will not renew

• Apple (iOS):
– Settings → Apple ID → Subscriptions → DeepL → Cancel

• Google Play (Android):
– Google Play → Payments & subscriptions → Subscriptions → DeepL → Cancel

Confirm cancellation worked;

• Make sure it shows Canceled / Will not renew
• Take a screenshot as proof
• Check email (including Spam) for a cancellation confirmation

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.