I was using the trial version of DeepL Translator Pro, and I knew it was set to expire on April 27, 2025. However, the platform didn’t clearly state the exact time the trial would end on that day. I made sure to cancel my subscription before the end of the day, yet a payment attempt was still made.
Although the charge couldn’t be completed due to insufficient funds, an invoice was still issued, and now I’m being treated as if the subscription continued. This is misleading and unfair—I took action to cancel within the allowed period, but I’m still being penalized.
DeepL, I request that you cancel the invoice immediately and confirm that no charges will be made. Trials should not turn into surprise payments when users cancel on time.
I was using the DeepL Pro free trial, which was supposed to end on March 29. However, the platform never clearly stated what time the trial would end on that day. I canceled the subscription before the end of the day, but DeepL still issued an invoice for the full subscription amount. Luckily, the ...
I signed up for the DeepL Translator Pro 1-month free trial on March 25, 2025, by entering my credit card details as required. I expected it to be a no-charge trial for one month, as clearly advertised. However, without any warning, approval, or notification, DeepL charged my credit card for a full ...
I began using the DeepL Translator Starter plan during its free trial period and made sure to cancel my subscription before the trial ended. However, on August 12, 2025, once funds became available in my account, DeepL charged me $104.88 for an annual subscription, even though I had already canceled...
On August 21, 2025, I started a monthly trial subscription for DeepL Translator using my email address s******@gmail.com**. When my trial period ended, DeepL attempted to charge my card $104 for an annual plan — without any prior notification or reminder. Since my account didn’t have enough funds, ...
I signed up to try DeepL Translator Pro with the advertised 1-month free trial, thinking I could evaluate the service before committing. To activate the trial, I entered my credit card details. Unfortunately, I forgot to cancel it before the trial ended, and DeepL immediately charged me for a full y...
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