When the heat pump in our Daikin boiler failed, we contacted their service department and were told that the expansion tank needed to be replaced. We expressed our concerns about the cold weather, as well as the presence of sick elderly family members and young children, and asked that the service team check for spare parts and consider alternative solutions. We were assured that there was no shortage of spare parts and that the brand had a backup system in place to service large corporate clients after being transferred to the regional directorate. We paid and were promised an immediate shipment. We contacted them again after 5 days to inquire about the status of our order, only to be told that the spare part would take a month to arrive. We are dissatisfied with Daikin's broken promises and delayed repairs. Like other brands in Turkey, it appears that they prioritize large corporate clients over individual consumers. We hope they will improve their services and treat all customers equally, regardless of their socioeconomic status. It's disheartening to see how some businesses prioritize profits over customers.
On Friday, December 20, our boiler malfunctioned, tripping the circuit breaker and emitting a burning smell, leaving it unusable. We reported the issue to Daikin’s authorized service the next morning, and the team finally arrived late that evening, diagnosing the problem as a burned-out fan, which w...
Hi there! I want to file a complaint against Gülsoy Teknik, the authorized service provider for Daikin in Döşemealtı/Antalya. For the last three months, despite multiple calls and repair requests for a faulty combi boiler (not heating water), they have come over several times but have been unable to...
We bought a Daikin RZASG125M7V1B unit, and it showed a U4 error code. On July 6, 2023, we reached out to the service team, and they let us know that the broken part would be swapped out under warranty and that the needed steps were set in motion. I've followed up several times, but I still haven't h...
My Daikin Condence D2CSC024 model combi boiler has been showing a pressure drop error for about 15 days, and I have been unable to use it during this time. I live in Istanbul/Kadıköy and my grievance continues. To resolve the issue, I created a service request both by phone and online, with my custo...
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