I regret purchasing my 2022 Dacia Duster 1.3 TCe Journey automatic. The vehicle has been problematic from the start, making noise during gear shifts and vibrating when stopped. I took it for its first service at Antalya Dakik and mentioned these issues, but they dismissed them as 'chronic.' When I brought it in for the second service at Antalya Zamanlar, they discovered water damage and quoted a repair cost of approximately ₺210,000. My car is still under warranty, and I have never exposed it to water or flooding—I've taken meticulous care of it. Yet, they blamed me, saying, "you must have driven it through water," and dismissed my concerns.
Even though I had previously informed the Dakik service about these issues, they didn't even bother to inspect the car properly. Now, both services, which are under the same company, are giving me the runaround. My car is still at the Antalya Zamanlar dealership, and when I contacted Dacia's complaint line, they told me they are 'monitoring the situation.' But what exactly are they monitoring after 20 days? Despite being under warranty and never exposing it to water, my car is not being covered. Neither the service center nor Dacia's representatives are standing behind their product or brand. I have never encountered such indifference from a company. I urge Dacia's top management to take responsibility and address this issue promptly.
My Dacia Duster was purchased in 2021, but it has been constantly malfunctioning since 2023. Despite the fact that I am only two years old, I frequently receive exhaust emission and injection system error messages. These problems have persisted since around 10,000 kilometers, and I've taken the car ...
Hi, I took my Dacia Duster to AKKAŞ Service in Balıkesir, Turkey, but the situation got worse. On 13.03.2025, my car broke down and had to be towed. The same day, I received it back from the service after paying ₺5,700 for an engine oil change. However, that evening, the car broke down again. I was ...
My car is a 2023 model Dacia Duster with only 5,000 km on it. On April 18, 2025, at 1:30 PM, I went to the Iğdır Renault Yıldızlar dealership for a service appointment. However, my car was neither connected to a diagnostic system nor lifted—only taken for a test drive. The technician claimed there w...
In 2022, I purchased a Dacia Duster from Tepretoğulları Dealership. Three months after the purchase, the vehicle encountered a turbo issue, which was resolved with a replacement part. Fast forward to May 2024, and the multimedia system has malfunctioned at least 5-6 times since its purchase. Each ti...
I took my 2018 Dacia Stepway Sandero semi-automatic car in to the service center because I was experiencing vibration and shaking in the vehicle. They stated that it would be repaired for a fee because it is not covered by the warranty; however, the problem could continue because these automobiles h...
Comments