In 2022, I purchased a Dacia Duster from Tepretoğulları Dealership. Three months after the purchase, the vehicle encountered a turbo issue, which was resolved with a replacement part. Fast forward to May 2024, and the multimedia system has malfunctioned at least 5-6 times since its purchase. Each time, I've had to disrupt my routine to get it repaired. It seems to be a widespread issue in this series. Following the latest replacement of the multimedia system and turbo engine, it broke down again the next day. When I contacted the service, all I got was a casual "come back, we'll fix it." This felt like a blatant disregard for my time and frustration. I'm convinced that instead of a mere exchange, a defective product was sold and not properly addressed. Due to my negative experiences with both Dacia and Tepretoğulları Dealership, I cannot offer a positive recommendation for this brand and dealership.
Dear Customer, Regarding your application, our Customer Service Representative will contact you as soon as possible. Sincerely, Dacia Customer Service You can share your opinions, suggestions, and complaints about our products and services through our website www.dacia.com.tr or by calling our phone number 444 99 44.
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