As a result of my application dated 19.04.2025, my Converse shoes—torn at the heel—were inspected and I was informed that the claim was rejected. However, considering I used the product for only a very short period and with great care, such damage suggests a manufacturing defect. I do not accept the conclusion that this was due to user error. Given the short usage period and the specific location of the damage, it is highly unlikely that such a tear could occur under normal use. After receiving the negative response, I informed the store staff that I wanted to appeal the decision, and they suggested resubmitting the shoes for a second inspection. On 28.04.2025, I submitted the shoes again, clearly stating that I had used them as intended. However, they were returned with the exact same explanation as before. Therefore, I am requesting that a more thorough and detailed inspection be carried out, preferably by an independent technical service if necessary. I kindly ask that my issue be resolved and that the product be either refunded, replaced, or repaired.
After just five months of use, my Converse shoes started coming apart at the front. I consulted several shoe stores, and they explained that the issue was likely due to the shoe’s stiff structure. Despite this, when I submitted the shoes for a warranty claim, I waited a week without any update. Whe...
On July 1, I purchased a pair of Reebok shoes from the Torium store. Even though I used the shoes only for walking, the heel area began to tear in a very short time. I returned the product to the store for inspection and was given the review form with the number 99902000000FD28RJTIT. However, in jus...
The pair of shoes I purchased from the Converse store at İzmir İstinyepark Mall on 5th November 2023 tore from the front within less than a year. When I initially bought the product, the sales representatives mentioned it came with a 2-year warranty and advised me to bring it back if there were any ...
Hello, I purchased a pair of shoes from Skechers, paying a premium compared to other market options. However, after a short period of use, the inner heel areas of both the left and right shoes have torn. I took them to the store and requested an exchange, and the product was sent for inspection. How...
Even though I used the product very cleanly and carefully, the sole of the Converse shoe I purchased 10 months ago came off as a manufacturer's fault due to the use of poor-quality materials. I sent the product to be examined under warranty for two years (supposedly). They simply opened the box and ...
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