Converse High Heel Boots Marked Delivered but Never Received

I placed an order for a pair of Converse high heel boots from the official Converse website operated by Eren Group on 8 May, and my order number is 8323031834112082. On 12 May, the system status was updated as “delivered”, but I have not received any product, and nothing has been delivered to me. After noticing this, I contacted customer service and was told that a note was taken and that the product would be delivered soon. However, today is 27 May and I still have not received the boots, nor have I received any clear information or solution regarding my missing delivery. The order is still shown as delivered even though I never received it. I request a full refund for this order, as the product has not been delivered to me despite the status showing as delivered and despite the time that has passed. I kindly ask for my refund to be processed as soon as possible and for written confirmation that this issue has been resolved.