
From Criticism to Praise
Welcome to the heart of the Xolvie platform. All complaints posted to the site are displayed here chronologically, starting with the most recent and going back in time.Complaints in the Spotlight
1win Withdrawal Delayed - Game Winnings Not Paid

I have been using 1win from South Africa for a long time and recently won R1200 on the crash game. On 30 October 2025 at around 5:45 pm, I requested a withdrawal of this amount via Instant EFT in ZAR, which was then converted to dollars on the platform. Despite this, the withdrawal has still not bee...
Trip.com Tried to Access My Booking Without Authorization

Regarding the airline ticket I purchased through Trip.com on December 3, 2025, I experienced a process that raised serious concerns about both my contact information and security. Because the contact details on my ticket were entered incorrectly, I had to contact the airline directly to correct my o...
Quotex Account Deactivated After Unauthorized Authenticator Scam

On 4 December 2025 at around 2:00 pm, a person at a temple took access to my Quotex account and logged in from their own device. That person activated an authenticator on my account without my permission and then started a withdrawal. When I saw this, I cancelled the withdrawal, and after that my ac...
Peugeot Rifter GT Automatic Park Brake Fault Not Fixed And Replacement Denied

I would like to report the ongoing automatic park brake malfunction and the grievance I have experienced with my 2025 model Peugeot Rifter GT. I received my vehicle on 10.09.2025 and approximately 10 days later, on 24.09.2025, the warning “Automatic Parking Brake Malfunction” started to appear on th...
Extrabet Withdrawal Block - Asking Repeated Deposits Despite Balance

I deposited a total of ₺3,000 today into the Extrabet website as an investment. After I made the minimum deposit, the site representatives told me that I needed to deposit an additional ₺2,000 due to a so-called lower limit, and I transferred this amount as well. Since the deposits were made in part...
Trust Wallet Holding My $1,751 Balance Hostage Unless I Deposit More Money

For about a month now, I have been experiencing a serious issue accessing the $1,751 balance in my Trust Wallet account. I was told that in order to withdraw my own money, I needed to deposit an additional $851 into the account. Being asked to deposit more money just to withdraw my existing balance ...
Otelz.com Online Payment Failed, Booking Cancelled - Refund Issue

On 4 December, I made a reservation through Otelz for Es Moda Suite with an online payment option, for a total amount of ₺3,060, under the reservation number 5605231. Although I chose to pay online via the system, the property stated that they could not receive payment from Otelz and that they only ...
Order Not Delivered Despite IMile ‘Delivered’ Status

Bosch MMB6172S Blender Rust Issue - Refund Delay Problem

I bought a Bosch MMB6172S smoothie blender on 26 November from Bosch store. Before using it, I washed the product. In the evening when I came home and picked it up to put it in its place, I saw that the blade part had rust on it. I immediately called the store, they were very kind and directed me to...
Bets10 Account Not Activating After Deposit And Asking Extra Money
I deposited a total of ₺6,070 into my Bets10 account today, but my account is still not being activated. Despite having money in my account, I cannot use it or access my balance. When I contacted Bets10 via live support, I was told that my account would only be activated if I deposited an additional...
Bitay Cordoella Coin Not Tradable After Years — Refund Request Issue

On June 6, 2023, I purchased 145 USDT worth of a coin called Cordoella through the Bitay exchange. Although approximately 2.5 years have passed, this coin has still not been opened for trading and I am unable to perform any transactions. During this period, I contacted Bitay support and live chat ma...
Stanley Thermos Not Retaining Heat And Failing To Perform As Promised

On 17 November 2025, I purchased a Stanley thermos. From the first uses, I realized that the thermos does not keep the heat as expected and loses temp...
Payoneer Didn't Approve My 'Receiving Accounts Questionnaire'

I am writing regarding an unresolved issue with my Payoneer individual freelancer account, which I use to receive payments for my remote project work with DataAnnotation. On 8 October, I submitted the Receiving Accounts Questionnaire with accurate and complete information. However, despite almost tw...
Rude Staff Behavior At Dyson Service During V15 Suction Issue Visit
Today I visited the Dyson service regarding the loss of suction power in my Dyson V15 device. During my visit, the behavior of the staff member I encountered, Ms. H***, was extremely disappointing. Ms. H*** did not answer the questions I asked about my device and the service process, did not make ey...
UPS Package Delivery Delay And Wrong-Address Claim Despite Correct Details
I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...
Vivo Y36 Touchscreen Failure And Misleading Replacement Promise

On February 21, 2024, I purchased a Vivo Y36 phone from Vatan Computer. I had actually gone there to buy a Samsung or Xiaomi, and I had never even heard of Vivo before, but the sales representative convinced me by saying that Vivo was founded 20 years before Xiaomi, that it was a very high-quality b...
Booking.com Fails to Resolve Availability Issue on Paid Reservation

I made a reservation through Booking.com for an apartment in Vienna for the dates December 6–9, 2025 and paid $1,104 with my card at the time of booking. Although my reservation appeared as “non-refundable” in the system, the property sent me a message through the app saying, “Please cancel your res...
Garanti BBVA Credit Card Limit Increase Request Rejected - Seeking Re-Evaluation

On 04.12.2025, I requested a credit card limit increase via Garanti Bank mobile banking, but my request was rejected. After the rejection, I contacted customer service and they only directed me to the branch, without providing any real support or a clear explanation. I request that my credit card li...
XM Global Closed My Accounts Without Warning and Wiped $80,000
I had three separate accounts with XM Global, and all of them were reset and then completely closed without my approval or any notification. My accounts had been reset for about a week, and as of yesterday, they were fully closed. As a result, I suffered a major financial loss of approximately $80,0...
Free Fire Max Account Hacked Then Banned, Request Unban Review

Dear Garena Support Team, my Free Fire Max account (UID: 2498331003, in-game name: √RDX_ALOK√) was stolen about a year ago. After recovering it via Facebook, I discovered that it had been banned due to actions taken by the unauthorized user. I have always played legitimately, never used cheats, and ...
Mavi Maria Rinse Gold Icon Jeans Developed White Stripes - Request Full Refund
I purchased a pair of Mavi Maria Rinse Gold Icon jeans. After a short time of use, vertical white stripes appeared on the front and back of both legs of the trousers. This distorted the appearance of the jeans so much that they became impossible to use in a presentable way. I took the product back t...
Kärcher Leaves Me Without the Steam Straightener Gift for My SC 5 Deluxe
On 30.11.2025, I purchased a Kärcher SC 5 Deluxe Signature Line steam cleaner with a promotional steam straightener gift from the official Kärcher Tur...
Arçelik 6206G Heater Poor Performance Since Day One - Refund Request

I purchased an Arçelik 6206G and since the first day of use I have been dissatisfied with its heating performance. The product does not heat as I would reasonably expect for this model and I have never obtained a satisfactory level of heating from it. I contacted Arçelik service about this problem, ...











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