XM Global Wrongful Account Termination And Blocking $3,782.17 Funds

I am submitting this complaint regarding XM Global (account number 391673***, in the name of Priya U***), because my trading account has been wrongfully terminated and my funds have been blocked without any clear explanation. On 9 October, XM Global suddenly terminated my account and blocked a total of 3,782.17 USD, including my deposited funds and profits. The only justification they are giving is an accusation of “third‑party access” to my account. This accusation is false. Before using my account from more than one device, I had already obtained explicit permission from your support agent named Pnaidu. Both devices were always used by me personally, at the same physical location, with one device connected through an iPhone hotspot. There was no third‑party trading, management or access to this account. Despite this, XM Global is refusing to release my legitimate funds and profits. They keep sending automated and standard responses, repeating the same accusation without providing any real evidence or a clear explanation. They are also demanding non‑existent mobile MT5 log files, which appears to be only a way to delay and block my withdrawal requests. So far, they have not provided any timeline for review, any clear decision about what will happen to my 3,782.17 USD, or any transparent investigation result. I live in India and opened this account with XM Global in good faith, expecting fair and transparent treatment. Instead, I am now being treated as if I have violated rules, without proof, and my money is being held by the company without justification. I request that XM Global immediately lift the block on my account, release the full amount of 3,782.17 USD (including all profits), and send me a clear written explanation that withdraws the false “third‑party access” accusation. If they believe there is a real issue, I expect them to share concrete and verifiable evidence, not generic automated replies. I also request that any unjustified fees or adjustments applied to my transactions be reversed. I am asking for an urgent and fair resolution, with my funds paid out to me without any further delay.