BlaBlaCar Account Recovery Request After False Driver Report

I booked a BlaBlaCar ride from Delhi to Bhiwani for my wife on 5 October 2026 and paid the full amount of ₹280 online for one seat through UPI. The driver’s name on BlaBlaCar was Sunil, with phone number +91 94366 640**, and the ride was shown with a white Maruti Suzuki Brezza. Before the trip, the driver demanded extra money for luggage, which I refused because this was not part of the original agreement. Then he insisted that the fare be paid in advance. My brother‑in‑law paid ₹280 in advance via online payment to the driver. After receiving the payment, the driver simply left without picking up my wife and did not provide the ride at all. At that time, I decided not to escalate the issue further because the amount was relatively small (around ₹250–₹300) and I did not want to disturb my peace of mind. However, later the driver falsely reported to BlaBlaCar that I travelled without paying. As a result, my BlaBlaCar account linked to the email address kaushik.vishu**@gmail.com and phone number +91 98915 617** has been suspended. I find it very unfair that, although the payment was made in advance and the ride was never provided, my account has been suspended based on an incorrect report from the driver. I can provide UPI payment proof and booking screenshots that clearly show the successful transfer of ₹280 on 05 October 2026 for this ride. I request that my BlaBlaCar account be urgently reviewed and reactivated, and that appropriate action be taken against this driver for falsely reporting me and failing to complete the ride. If possible, I also request a refund of the amount paid for the unused trip.