I paid upfront to purchase a Citroen e-C4X, and the dealer assured me it would be delivered within 2 weeks, stating it was already at the port in Turkey. Despite the invoice being issued, they failed to deliver the car for 3 months. I continued paying installments for my vehicle loan. With new car purchases, power of attorney is granted; mine expired, leading to additional fees. During this time, I learned there were software issues with the car, which they were attempting to resolve. When I requested a refund, they said they could only refund me, after deductions for credit procedures, not even accounting for inflation. The dealer claimed the issue wasn't their fault, directing me to contact Citroen Turkey. Despite numerous attempts, Citroen Turkey's official number failed to yield results. After 3 months, I not only didn't receive the car but also received a refund lower than what I initially paid. In summary, the likelihood of encountering electrical/software problems with this model is significantly high compared to other vehicles.
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
15 days ago, I purchased a brand new Citroen C4x Shine Bold from a Duzce Citroen dealership. We agreed on a delivery date of the first week of November. I was told that the car had arrived in Turkey a week ago, but despite numerous calls, Citroen customer service has kept me waiting for further upda...
On July 29, 2023, I initiated the process of purchasing a C4-X from Denizli C******** Citroën dealership, and we made a preliminary agreement. We were informed that the vehicle was on the ship and would be delivered within 15 days. However, when we visited the dealership after 15 days, we were told ...
I paid for my Citroen C4 about two months ago, with the promise of delivery within 10-15 days. However, my car has yet to be located. Despite numerous phone calls, I have yet to receive a satisfactory response. What happened to my car? Despite repeated inquiries, Citroen officials continue to provid...
I purchased an electric vehicle, the Citroen E-C4x, from the Citroen Istanbul Oztek Kartal branch in February. Unfortunately, it broke down on the third day and spent a week in the service center for diagnosis. After diagnosis, they informed me that there were issues with the vehicle's brain and cha...
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