I am writing to report a serious warranty and engine failure issue involving my Citroën C4X. The vehicle’s first registr...ation date is May 4, 2023. However, I later discovered that the warranty had been activated on April 7, 2023, nearly one month before the vehicle was officially registered. Unfort
On December 27, 2025, I took delivery of my brand-new Citroën New C5 Aircross Max package, which is only 3 weeks old and... has 850 km on it. On the morning of January 16, 2026, immediately after turning off the engine, the vehicle displayed an “Electric Traction System Fault” warning and became comple
We took our Citroen C4 X to the Çekmeköy Öztek authorized service for its 90,000 km maintenance, just as we had done for... previous services, and the timing belt kit was replaced during this maintenance. About a month later, the vehicle displayed a low engine oil warning, and we were stranded on the r
I purchased my brand-new Citroen e-C3 Max (VIN: xxxCBZYA0ST080407, engine no: xxxT2X1016509) on 26 June 2025, and after ...only 4,354 km it suffered a major electronic failure and has remained immobilized at Bursa İnallar Service since 19 August 2025; the replacement BSI unit arrived defective, leaving
"The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way."
I purchased my Citroën C3 Aircross 1.2 PureTech vehicle as brand new on 12....05.2023. Despite being only 2 years old and having just 45,000 km on it, a
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a... brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 50
We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with... it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand
To Whom It May Concern, I am writing to formally submit a complaint regarding a serious issue I have experienced with my... Berlingo vehicle. Although the vehicle’s periodic maintenance is scheduled every 15,000 km, a major engine fault occurred at only 9,000 km. I took the vehicle to an authorized ser
The service network is a disaster, completely unworthy of the Citroen brand. I have nothing more to say. I took my vehic...le to Kartal Öztek Service 10 days ago because the engine light came on. They said the issue was with the particulate filter. Since they didn’t do anything on Saturday, they caused
I have a Citroen Berlingo Van, and I took it to the service center because the engine failed. I ordered the parts, and a...t first, I was told it would take around a month for them to get here. It's been a month and a half now, and the parts are still missing. My car is falling apart, but it feels like
On February 28, 2020, I took delivery of my 2020 model Citroen C5 Aircross. Recently, there was a water leak from the EG...R valve cooler housing, which drained the engine coolant and caused my car to overheat and stop working. The service center replaced the part, but I believe this issue should be co
For the past three times, warnings for an engine malfunction and AdBlue have flashed on the display of my Citroen Jumpy.... My vehicle had to be towed to the service center the first time, but when the same problem occurred again, they told me to drive it there myself. They did nothing more than restar
AdBlue caused a motor problem in my 2019 Citroen Berlingo, which had only 35,000 km on it. When I took it to an authoriz...ed service center, they said it was my fault because the urea tank was broken and needed to be replaced, which would cost a whopping 30,000 lira. I've always bought AdBlue from Ope
