I purchased a brand new 2021 Citroen Jumpy Spacetourer. In 2022, I was disappointed when the dealer delivered a vehicle that didn't match my specifications. Instead of receiving the exact version I had ordered, it was missing the options I had requested. They were adamant that this was the original condition of the vehicle and tried to persuade me to accept it. It took them a whole 9 months, but they have finally included the options that were previously missing. Currently, they have opted to use a generic AdBlue in my vehicle, resulting in a failure of the AdBlue system. Even though my vehicle is still covered by warranty, they are insisting on charging me ₺40,000 for a tank replacement. The staff members exhibit poor phone etiquette, lack honesty, and the secretary is unresponsive. Their service is incredibly lacking, seemingly designed to frustrate customers.
I purchased a brand new 2022 Citroen C-Elysee from a dealer, and I have taken my vehicle to the service center four times due to an AdBlue error. Each time, they reset the error and returned the car to me, but the same AdBlue issue reappeared. Currently, my vehicle has been at the service center for...
On April 27, 2024, I went to the Citroen dealership in Vardallar, Trabzon, to have an oil change for my Citroen C3. I was advised that as it was the second oil service, the spark plugs also needed to be replaced. I paid ₺9,385. When I handed over my car, I informed the authorized personnel that my c...
AdBlue caused a motor problem in my 2019 Citroen Berlingo, which had only 35,000 km on it. When I took it to an authorized service center, they said it was my fault because the urea tank was broken and needed to be replaced, which would cost a whopping 30,000 lira. I've always bought AdBlue from Ope...
On July 29, 2023, I initiated the process of purchasing a C4-X from Denizli C******** Citroën dealership, and we made a preliminary agreement. We were informed that the vehicle was on the ship and would be delivered within 15 days. However, when we visited the dealership after 15 days, we were told ...
I am criticizing and complaining about Citroen for neglecting and disregarding its customers, including its dealerships. On December 5, 2024, I purchased a Citroen Ami vehicle by sending a deposit through their online system, based on the information that the vehicles were waiting at Turkish Customs...
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