On April 27, 2024, I went to the Citroen dealership in Vardallar, Trabzon, to have an oil change for my Citroen C3. I was advised that as it was the second oil service, the spark plugs also needed to be replaced. I paid ₺9,385. When I handed over my car, I informed the authorized personnel that my car had previously experienced a morning start engine fault light issue during the warranty period, for which I had taken it to the Citroen dealership in Sivas and was only told that a software update would resolve the issue, but I later experienced this issue 8-10 times and requested that they check it. The trouble begins here. My car is a 2021 model, which I bought on October 25, 2022. My car's first registration date is July 30, 2021. I was advised that the car's warranty expires on July 30, 2023. The authorized personnel at Vardallar linked the automobile to the computer after the oil service and claimed that the issue was due to a 90% trigger set or oil pump. To remedy this issue, I would need to pay around ₺10,000. This felt completely unconvincing to me. First, why just 90%, and why am I being asked for money when the problem persists during the warranty period, despite the fact that I informed them that the same issue occurred previously and was not resolved? If the problem is existent, why was I previously informed that simply connecting it to the system will resolve it? When I questioned if there was a fault record when linked to the computer, I was told it could be a trigger set issue, but the individual who connected the car to the service computer informed me that there was none. In addition, Vardallar's customer service is horrible. On the same day, there were fights with 2-3 other customers. The workers who attended to me not only failed to assist me, but they also made false claims implying that the difficulties were my fault. Despite paying ₺9,385 for an oil service that could be done in a private garage for ₺1,500, I believed the Citroen dealership's goodwill promise. I want Citroen to solve this issue. I'd also like to underline the necessity for staff changes at Vardallar. This will only lead to lost consumers for you. If my problem is not fixed, I will continue to seek my rights.
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