Citroen Failed to Deliver My Ami Vehicle Two Months After Full Payment

I am criticizing and complaining about Citroen for neglecting and disregarding its customers, including its dealerships. On December 5, 2024, I purchased a Citroen Ami vehicle by sending a deposit through their online system, based on the information that the vehicles were waiting at Turkish Customs. I was told the car would be delivered within one month at the latest. On December 19, 2024, I completed the full payment, received the vehicle registration (34MMA***), and started waiting. Since no one contacted me, I reached out myself but was not given a delivery date. I was directed to the nearest dealership (Eyüp Mar Oto), where they informed me they had no information on the delivery and that the internet sales center was responsible. Today is February 5, 2025, and two months have passed without any updates or contact. Despite repeatedly calling customer service, I only received generic responses stating that notes were taken and the issue was forwarded to the internet sales center, which would respond within two business days—yet no resolution was provided. This process repeated at least 10-15 times. At one point, I was told, “Your car is being loaded onto a truck,” which turned out to be false. Later, I was informed that I had supposedly picked up the car from the dealership, which was also untrue. The dealership requested documentation, but neither the car nor any paperwork existed. The person handling my case was said to be Ms. M***, but despite both the dealership and customer service informing her of my complaints, she neither contacted me nor showed any interest. There is no one at Citroen to address customer grievances. It is unacceptable for a company like Citroen to act this way. I am still waiting for an update on the status of my vehicle.