The upper halves of the mirror covers on my Chery Omoda 5 have noticeably faded, even though I’ve only been using the car for 2 years. When I brought this to the authorized service center, they claimed it was due to “user-related” reasons. But what exactly could I have done to only affect half of the mirror covers?
I also contacted Chery Türkiye, hoping for a professional response, but I’ve received no reply at all. I’ve done nothing out of the ordinary, and the car has been cared for properly. This seems more like a material or paint quality issue than a usage problem.
I don’t want to say “Chery is a regret,” but this experience is pushing me there. I expect Chery to stand behind its quality and not shift the blame to the customer without proper investigation. I’m asking for a fair assessment and resolution, including replacement or repair of the faded parts. Please don’t ignore this issue—show that you value your customers.
I own a 2023 Chery Omoda 5 Excellent, and about three months ago, cracks started appearing on the rear tail light without any external damage or impact. Over time, the cracks have only gotten worse. My car is not even two years old and still has three years left on its five-year warranty. From what ...
I purchased a Chery Omoda 5 Pro just 4 months ago, and I’ve already noticed fine internal scratches on the inside of the front windshield. When sunlight hits it from the front, the glass reflects a spiderweb-like pattern, which is not only distracting but also genuinely unsafe while driving. I’ve o...
I brought my Chery Omoda 5 to the service center at just 29,000 km because the car began to vibrate noticeably during braking. The service team diagnosed the issue as a warped brake disc—something they even admitted was likely caused by a material defect. But despite this, they refused to cover the ...
I purchased a brand-new Chery Omoda 5 directly from the dealership, and yet within less than two years, the brake discs warped and became dangerously deformed. This defect put me and my passengers at serious risk. When I took the vehicle to the authorized service center, I expected the issue to be r...
I drive a Chery Tiggo 7, and recently I noticed that the clear coat on two of my rims has started peeling. I took the car to the authorized service center, expecting support under warranty. Instead, they told me it was “user error.” This is both disappointing and completely inaccurate. Let me be cl...
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