I have been repeatedly charged $14.99 by Cerebrum IQ (CEREBRUMIQ.COM/US +14153) despite never knowingly subscribing to their service. I attempted to cancel by changing my virtual credit card, but the charges have continued, which suggests they are using a merchant token or similar method to bypass card changes. I have not been able to find any effective way to cancel the subscription. Their chatbot and email support have been unhelpful and have failed to resolve the issue. I am requesting the immediate cancellation of any active subscription and a full refund of all unauthorized charges. This situation has been incredibly misleading and difficult to deal with. I urge others to be cautious and request that Xolvie escalate this matter to protect consumers. My requested resolution is: immediate cancellation of any subscription, a full refund of all charges, and written confirmation that no further charges will occur.
I am deeply frustrated with Cerebrum IQ for misleading me into what appeared to be a one-time online test. Instead, they enrolled me in an automatic subscription that charges €19.99 to my card every seven days. Even worse, they openly refuse to refund any of the previous unauthorized charges. This f...
I initially subscribed to Cerebrum IQ for a trial, paying ₺34 (about $0.99). After testing the app, I canceled my subscription. Despite this, my card was repeatedly charged over ₺700 every few days! I contacted their support, and they claimed my account was canceled, yet the unauthorized withdrawal...
I am being charged €19.95 every few days by Cerebrum IQ through my PayPal account even though I never started or approved any membership or subscription with your service, and these withdrawals have been occurring since October 2024 without my clear consent. I did not authorize any recurring payment...
I signed up for what was advertised as a one-time IQ test on Cerebrum IQ and entered my card details just for that purpose. I paid a small amount thinking that was it. But soon after, I realized the platform had automatically enrolled me in a subscription without my clear consent—and started chargin...
Cerebrum IQ misled me about their charges! When signing up, they claimed they would only take €0.99, but instead, they charged my credit card €20 per week for four weeks—totaling €80! This is completely deceptive and unacceptable. I repeatedly contacted them to cancel my membership, but they ignore...
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