After purchasing a flight ticket on the Pegasus Airlines website, I also booked a one-day car rental through their site. Upon arrival at Konya Airport, I was informed that my reservation was canceled due to an insufficient credit score. I trusted the rental process because it was on the Pegasus site and believed it was handled by Sixt, but later found out it was through CarTrawler, a foreign company I had never heard of. When I requested a refund for the service I couldn’t use, I was directed to CarTrawler, but they refused to issue a refund.
I feel let down by Pegasus, as I made this booking trusting their brand. Instead, I ended up being misled and disappointed by their partners and suppliers, resulting in financial loss for a service I never used.
I reserved a rental car through the Pegasus Airlines mobile app using Car Trawler, but when I got at the airport, I was unable to contact the rental business, Right Cars. Pegasus Airlines said they could only offer me an email address and left me stranded in the airport. Car Trawler customer care al...
On July 13th, we booked a one-week car rental through Pegasus using the CarTrawler service available on their app, as we trusted Pegasus for reliable service. We paid ₺16,935 via credit card for the rental, which was supposed to cover our entire trip. However, upon arriving in Tirana, Albania, the c...
On September 13, 2025, I booked a car rental through Pegasus and CarTrawler, reservation number TR850226730, for pick-up at Istanbul Sabiha Gökçen Airport. The reservation was for a Hyundai i20 or similar economy vehicle, and I paid ₺5,122.78 in full with my personal credit card, which is under my o...
I rented a car through Cartrawler, but I still haven’t received my refund. I’ve sent multiple emails with no response. There is no contact number, and the person I spoke to on WhatsApp couldn’t communicate properly, using translations to reply. I booked this service through Pegasus after buying a fl...
On June 5, 2023, I rented a car for a day from Pegasus via Cartrawler. For June 8, 2023, I paid a total of 1886.09 Turkish liras. When I arrived at the car pick-up location on June 8th at 11:30 a.m., I was unable to receive the car because I had not received a confirmation code beginning with 218 fr...
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