I rented a car through Cartrawler, but I still haven’t received my refund. I’ve sent multiple emails with no response. There is no contact number, and the person I spoke to on WhatsApp couldn’t communicate properly, using translations to reply. I booked this service through Pegasus after buying a flight, and now I regret continuing. I had to change my flight plan and emailed them to request moving the rental to the next day. For this simple change, they wanted to charge me ₺2,700 on top of the ₺1,800 I already paid! When I tried to cancel the reservation altogether, they asked for ₺4,000. This is an outrageous system, and I’ve never seen anything so absurd. I demand my refund and a reasonable solution immediately.
On June 5, 2023, I rented a car for a day from Pegasus via Cartrawler. For June 8, 2023, I paid a total of 1886.09 Turkish liras. When I arrived at the car pick-up location on June 8th at 11:30 a.m., I was unable to receive the car because I had not received a confirmation code beginning with 218 fr...
I rented a car through the Pegasus app, but they refused to provide the car because I converted my Turkish driver's license to a German one in 2023. As a result, I had to rent from another company at a higher rate at the last minute. Additionally, I can't reach Pegasus or Cartrawler (the car rental ...
Cartrawler refuses to cancel bookings made on the same day and even charges fees for cancellations. Throughout the rental process, they offer zero help. Their customer service doesn’t answer calls and just tells you to contact the agency. Then they say you must talk to Pegasus, but the agency number...
I rented a car through the Pegasus app, and the payment was successfully processed. However, I never received a confirmation message. When I contacted Pegasus, they claimed no responsibility and directed me to the car rental company’s contact number. Upon calling, I was told there was no reservation...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
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