On July 13th, we booked a one-week car rental through Pegasus using the CarTrawler service available on their app, as we trusted Pegasus for reliable service. We paid ₺16,935 via credit card for the rental, which was supposed to cover our entire trip. However, upon arriving in Tirana, Albania, the car rental company Zezgo was nowhere to be found. After searching, we finally located the office, only to be greeted by a rude representative who reluctantly offered assistance. He took photocopies of my credit card and driver’s license and demanded an unexpected €350 deposit. When I questioned the high deposit and asked for a discount, he suggested canceling the rental and assured us of a full refund within a week.
Believing him, we decided not to rent the car, repeatedly confirming if the rental fee would be refunded. Despite multiple reassurances, we never received the car, and our vacation was spent navigating without a rental, incurring additional transportation costs. Back in Istanbul, after waiting the specified time, Pegasus refused to take responsibility for CarTrawler's actions, stating they could not assist with refunds for third-party bookings. Despite providing all necessary documentation, they informed us after a month that we would not receive a refund. This experience has been incredibly frustrating and costly, with no accountability from Pegasus.
After purchasing a flight ticket on the Pegasus Airlines website, I also booked a one-day car rental through their site. Upon arrival at Konya Airport, I was informed that my reservation was canceled due to an insufficient credit score. I trusted the rental process because it was on the Pegasus site...
On September 13, 2025, I booked a car rental through Pegasus and CarTrawler, reservation number TR850226730, for pick-up at Istanbul Sabiha Gökçen Airport. The reservation was for a Hyundai i20 or similar economy vehicle, and I paid ₺5,122.78 in full with my personal credit card, which is under my o...
On June 5, 2023, I rented a car for a day from Pegasus via Cartrawler. For June 8, 2023, I paid a total of 1886.09 Turkish liras. When I arrived at the car pick-up location on June 8th at 11:30 a.m., I was unable to receive the car because I had not received a confirmation code beginning with 218 fr...
I made a reservation on the Avis website on September 27, with reservation number 3928-8471-TR-5, and completed the transaction by charging 3747.99 TL to my card. However, when I arrived to pick up my Avis rental car at Podgorica airport in Montenegro on October 5, I was informed that the vehicle I ...
I reserved a rental car through the Pegasus Airlines mobile app using Car Trawler, but when I got at the airport, I was unable to contact the rental business, Right Cars. Pegasus Airlines said they could only offer me an email address and left me stranded in the airport. Car Trawler customer care al...
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