I ordered 1 kilogram of ground beef from Carrefour, but the meat had a strange color as if it had come into contact with metal, and when I smelled it closely, it had a foul odor. Because of this, I contacted Yemek Sepeti’s support line online three times, but since they are an intermediary, they didn’t offer any solution. They only offered a ₺100 coupon to brush the issue aside, which I declined. I also asked what steps I should take, but didn’t receive a clear answer. Later, I called Carrefour’s support center to file a complaint and will also share photos of the product. I had a similar issue before when I ordered fish online—they sent spoiled fish. At the time, support said the product was transported with a cold chain, but that something may have gone wrong before delivery. I had told them then that there was likely a problem with their cold chain system, as such products shouldn’t spoil under normal conditions. I stopped shopping after that and rejected their coupons. Now I’m facing the same issue again and I’m sharing the visuals. I hope it gets resolved this time, but how can they send out such risky products—don’t the employees notice the smell of spoiled meat? We are storing the product, but if they don’t come to collect it within a certain time, we will throw it away. Thank you.
I placed an order on Carrefour Online on 22.06.2025. The sea bass was priced at ₺399, and the discount was set to expire that evening. It was clearly stated that the discount applied both online and in-store. However, the employees who prepared the fish entered the price as ₺475. For 1.198 kg of fis...
Hello, For quite some time, I've been encountering products with insects, spoilage, and shortened shelf life at the Carrefour store on Ortaklar Street in Istanbul. I went to Carrefour several times with issues like damaged packaging, spoiled watermelons, and foul-smelling cheeses, but I couldn't mak...
I placed a ₺500 sushi order from a restaurant called Sushi Days through Yemeksepeti. Without even consulting me, they brushed me off by giving me a ₺100 coupon and said there was nothing they could do. I tried contacting the restaurant, but no one answered. It's truly baffling how indifferent and un...
On November 2, I ordered 3 kg of chicken through Yemek Sepeti and included a note with specific instructions. However, the chickens were delivered in a sloppy, uncleaned manner, completely disregarding my note. I contacted customer support after a lengthy process and eventually received a refund. To...
On 08.09.2025 at around 17:20, I placed a grocery order through the Yemeksepeti app from the Yemeksepeti Eryaman market. My order included Gedik brand chicken fillet. When I opened the package to cook it, I encountered a very bad smell and realized the chicken was spoiled. Even though the expiration...
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