I purchased a pair of Camper brand sandals from the Gordion store in Ankara, and wore them just once—indoors, at home. Shockingly, that single use was enough to cause painful sores on my feet. The design or material clearly doesn’t support comfort or proper foot alignment. I immediately returned to the store to request a refund or exchange, only to be told that Camper doesn’t allow returns under any circumstance, even for faulty or injurious products.
What’s even more frustrating is that during the purchase, the store manager personally assured me they would support me no matter the situation. Now that there’s a problem, the same manager is nowhere to be found, and no one at the store is willing to assist. I’ve also reached out to Camper’s customer service multiple times, but I haven’t received any kind of reply.
It’s unacceptable for a premium brand to dismiss customers like this, especially when there’s a clear product-related injury involved. Camper needs to either accept my return or issue a full refund immediately. I expect a prompt resolution and an apology for the lack of accountability.
I am repeating my complaint because Camper did not return to my previous complaint. The shoes gave me difficulties from the moment I started using them. Of course, so did your customer service staff. I was not in a position to take the shoes to the store. Since it was not in season when I bought it,...
Hello, I bought boots from the City's İçerenköy Camper store and only wore them about 10 times over 1.5 months—not even every day. The inner back part of the boot wounded my foot because the fabric came apart, exposing a hard material inside that caused pain. I took the boots back to the store for a...
I purchased a pair of Camper shoes months ago and have faced significant issues despite wearing them only 2-3 times. Unfortunately, I lost the receipt and invoice, so I visited the store to seek assistance. The staff acknowledged, with a laugh, that the shoes were indeed their product, but they refu...
As a Camper client, I returned two pairs of shoes purchased through their website. For one pair, they canceled the incorrect item and refunded a reduced amount. For the other pair, it's been about 40 days and I still haven't received my return. I sent an email but received no answer. The customer se...
I purchased a pair of sandals from Aldo Shoes at Mall of Istanbul and wore them for just 2.5 hours inside the mall that day. Unfortunately, they caused significant damage to my toes, leaving me with six painful wounds on both feet. Realizing the issue too late, I stopped wearing them immediately. A...
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