BYD Seal U DMI Engine Failure Left Me Without Car or Replacement Vehicle for 12 Days

I purchased my BYD Seal U DMI on March 7, 2025. On Friday, August 15, 2025, the vehicle’s engine broke down for reasons still unknown to me. Since then, 12 days have passed, and I have received no updates on the status of my car, even though it is still under warranty.

What makes this worse is that despite my repeated requests, I have not been provided with a replacement vehicle during this period. Being left without transportation while waiting endlessly for information about a warranty-covered car is both unacceptable and frustrating.

I am extremely disappointed with the lack of support and communication from BYD. As a paying customer, I expect transparency, timely repairs, and at the very least, a replacement vehicle when my car is unusable.

I demand that BYD immediately resolves my car’s engine issue under warranty, provides me with clear updates, and supplies a replacement vehicle without further delay. Customers should not be left stranded when dealing with a major defect in a new vehicle.