I purchased my BYD Seal U DMI on March 7, 2025. On Friday, August 15, 2025, the vehicle’s engine broke down for reasons still unknown to me. Since then, 12 days have passed, and I have received no updates on the status of my car, even though it is still under warranty.
What makes this worse is that despite my repeated requests, I have not been provided with a replacement vehicle during this period. Being left without transportation while waiting endlessly for information about a warranty-covered car is both unacceptable and frustrating.
I am extremely disappointed with the lack of support and communication from BYD. As a paying customer, I expect transparency, timely repairs, and at the very least, a replacement vehicle when my car is unusable.
I demand that BYD immediately resolves my car’s engine issue under warranty, provides me with clear updates, and supplies a replacement vehicle without further delay. Customers should not be left stranded when dealing with a major defect in a new vehicle.
On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable. During this time, I requested a rep...
I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all...
My 2025 BYD Seal U DM-i, with only 6,000 kilometers, broke down during an intercity trip, leaving me deeply disappointed. The vehicle was first towed to the BYD Çavdarlı Authorized Service Center in Bursa, but since they couldn’t determine the cause of the malfunction, I had to arrange — at my own e...
On November 11, 2025, between 12:30 a.m. and 5:00 a.m., I experienced a very serious issue on the Istanbul European Highway with my BYD Seal U DM-i 2025 model vehicle. Even though the charging unit was at 25%, the car gave no warning or alert of any kind and suddenly came to a complete stop. The veh...
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