First, make sure you met all the requirements for the offer by reading the specific terms and conditions at (https://www.bybit.com/app/terms-service/information).
If you think you've met all the requirements, get any proof that supports your claim, like photos or transaction records.
Next, use Bybit's Help Center at (https://www.bybit.com/en/help-center/) to get in touch with customer service. Give a clear statement of the problem, including information about your account and the proof you've gathered.
While you wait for an answer, check your email and Bybit account often to see what's new. If the problem is still not fixed after a reasonable amount of time, you might want to file a complaint on Xolvie.
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