First, make sure you met all the requirements for the offer by reading the specific terms and conditions at (https://www.bybit.com/app/terms-service/information).
If you think you've met all the requirements, get any proof that supports your claim, like photos or transaction records.
Next, use Bybit's Help Center at (https://www.bybit.com/en/help-center/) to get in touch with customer service. Give a clear statement of the problem, including information about your account and the proof you've gathered.
While you wait for an answer, check your email and Bybit account often to see what's new. If the problem is still not fixed after a reasonable amount of time, you might want to file a complaint on Xolvie.
Related Complaints
I Face Missing Bonus Issue on Bybit TR New Member $100 Promotion
I joined Bybit TR and participated in their new member $100 promotion, which promised rewards in stages: $20 for completing identity verification, $20 for making a deposit, $20 for completing $100 worth of trades, and $40 for completing $10,000 worth of trades. I carefully followed the instructions ...
I Met All Conditions But Bybit Didn’t Give Me the Reward I Rightfully Earned

I joined a Bybit promotional event that promised a ₺25 reward upon completing specific conditions. I met every requirement without exception. However, the reward was never issued to my account. When I contacted support, I was told the quota had been filled. That would make sense—except my brother re...
Bybit Token Splash Event Promised $DOGS Coins – No Reward Despite Completing All Steps

Bybit's Token Splash event promised 192,500 $DOGS coins to the first 10,000 participants. Despite Bybit's system crashing and being inaccessible during the $DOGS coin release, I kept trying and finally completed all the steps along with 30 friends. However, none of us received the reward. When we as...
Bybit 100,000 DOGS Event – Unfairly Denied My Reward
I participated in Bybit’s 100,000 DOGS event as part of a group. While all of my group members received their rewards, I didn’t, despite completing the tasks around 11:00 AM. The event stated it was limited to 200 participants, but others in my group, who made their transactions around 12:30 PM, rec...
Bybit Denied My Promotion Due to Device Change

I participated in a Bybit event by depositing and investing, and despite completing all tasks, I was denied the promotion reward. After changing phones and completing all verifications on my new device, I received a message saying, “We can’t provide your promotion reward because you logged in from a...
Bybit $500 Futures Airdrop Not Received Despite Confirmation - Conflicting Support Responses

On 23.07.2024, I joined the exchange using a specific referral link for a $500 futures airdrop reward. After completing KYC and depositing $100, the airdrop appeared in my account, but I never actually received the reward. When I contacted customer service, they stated that the reward hadn’t been cr...
Bybit Airdrop Controversy - Unfair Ranking in MASA Trading Volume

I have Complain Against Bybit teams. My UID :- 53541900 My Email:- rakib.mirpu***@gmail.com RECENTLY 17/04/2024 BYBIT ANNOUNCEMENT BYBIT X MASA NETWORK 12660200 MASA AIRDROP EXTRAVAGANZA. The airdrop Terms and Conditions. The top 20,000 users with the highest MASA Spot trading volume will grab a sha...

