Bybit $500 Futures Airdrop Not Received Despite Confirmation - Conflicting Support Responses

On 23.07.2024, I joined the exchange using a specific referral link for a $500 futures airdrop reward. After completing KYC and depositing $100, the airdrop appeared in my account, but I never actually received the reward. When I contacted customer service, they stated that the reward hadn’t been credited to my account and that I would be informed via email. However, the email I received claims that the reward has been credited and that I should use it. This conflicting information is confusing and frustrating. I need a clear resolution—please verify the status of my $500 airdrop and ensure it is accessible in my account as promised!