On February 22, 2026, at approximately 7:55 PM, I placed an online order worth Rs. 261 at Burger King, Huda City Centre, Gurugram. I paid the full amount in advance through UPI. My order details are Order ID 1PUTCV4YOJ and order number #2020.
Even after waiting more than 2.5 hours, my order was not delivered. There were no updates provided, and I was not given any option to cancel the order. I repeatedly tried calling the restaurant, but no one answered. I also sent an email requesting a refund, yet I have not received any response.
This situation is extremely frustrating because I neither received my order nor my refund, and there appears to be no proper live support system available to handle such issues.
I request an immediate refund of the full amount of Rs. 261 paid for this order. I also ask for a clear explanation as to why the order was not delivered and why there was no response or support from the restaurant.
On 04.02.2026, I visited Burger King, Tilak Nagar, Delhi and placed an online order for 4 pieces of Mc Veggie through Google Chrome. I made the payment via my Kotak UPI app, and an amount of Rs. 334.92 was deducted from my bank account. However, the order did not reach the outlet and was not confirm...
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