Burger King never delivered my order after 2 hours, how can I get help and a refund?

On December 16, 2025, at 8:58 PM, I placed an order through Yemeksepeti from the Burger King branch in central Mersin, paying approximately $17 online. However, even though the order was never delivered to me, the system shows it as “delivered successfully.” My order number is #UE8t-g4mg. When the ...

On October 29, 2025, at 12:22 PM, I made a payment by debit card at the Burger King Eyüp Meydan branch for my order. However, even though the payment was completed, I never received the product I ordered. I tried to speak with the staff at the branch, but no one took responsibility or offered any h...

On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...

I ordered a burger meal from Burger King one week ago. My order was received at Orion Mall in Yeshwantpur, but it was never delivered. I want my money back immediately—please process the refund as soon as possible and inform me when I will receive it. This is not a small amount; it is 354 rupees.

On September 28, 2025, at 19:45, I placed an order at the Burger King Forum Kapadokya Nevşehir branch with order number fyu2025001445420. I paid 390 TL for my order by credit card. However, my order was never delivered. In addition, I received a system notification stating that my order had been de...

On September 28, 2025, at 18:59, I placed an order through Yemeksepeti from the Burger King Başakşehir branch to my İkitelli address. Even after more than an hour, my order was not delivered. Moreover, this is not the first time—almost every order I place faces the same delay and causes me inconveni...

The order I placed via Burger King Click and Come at 18.00 reached me at 19.40. It was a complete fiasco. My order included 4 big kings and a toy Kids menu package, and unfortunately there was no toy. Apart from everything else, the burgers were burnt and ice cold. I bought the products just for the...

I ordered food from Burger King through Getir, where the estimated delivery time was 30 minutes. However, the order arrived two hours later, completely cold and inedible. Despite contacting both Burger King and Getir, neither company offered any help or a proper resolution. They simply redirected me...

I placed an order and it did not arrive. They said the food was being prepared for 2 hours. The restaurant number they gave us is not available. We cannot contact anyone. We cannot get an answer. We had to cancel the order because the food did not arrive after 2 hours. It is not Burger King, which w...

After waiting for approximately 1.5 hours, my meal arrived completely cold. I couldn't eat the meal I had to insist on receiving, and the fries were cold and dried out. I don't understand how this brand can operate in this manner. A company with dozens of branches in Turkey shouldn't provide such se...

I placed an order at Burger King in İzmir Buca Şirinyer. They finally brought it over after an agonizingly long hour and fifteen minutes, and to my dismay, the hamburger was completely frozen. Finally, after what feels like forever, we get our hands on a burger that is as cold as ice. And to make ma...

On May 5th, 2024, at around 10:00 PM, I placed an order at the Burger King branch in Altındağ Çevreli, Ankara. I was so hungry at the time! The restaurant took my order and indicated that it was being prepared in their system. But at 12:10 AM, my order was still stuck in the "preparing" status, so I...

Burger King appears to be excelling at disappointing customers with their consistent track record of sending incomplete orders. They somehow manage to deliver the order incomplete two hours later, and then show up the next day for a refund without giving any indication of when. Must I really remain ...

On April 30, 2024, at 9:40 p.m., I ordered dinner from the Burger King store in Ankara Yenimahalle using the Getir app. (I ordered the dinner for my child, who required medication, which is a distinct source of distress). Due to Getir and Burger King's recklessness, they kept me waiting till 1:00 AM...

Hello. I have ordered several times since a so-called campaign for 2 Whopper menus for 180 TL started. They canceled them all. The first time was around 7 pm, the reason for the cancellation was busyness, but I said okay. That's why I sang the second one before I went home, before the rush started, ...

Hello, I ordered from Tasdelen Burger King Restaurant/Türkiye in Yemek Sepeti App. I chose the payment option Metropol Card (Meal Card). The order arrived, I made my payment. I checked the app and the money was withdrawn. But the Fiyuu Company (courier firm) courier said did not withdraw it from me,...

I placed an order from Burger King through the Migros Food app on 15.12.2023, but it arrived incomplete. I informed Migros live support about my return, and they assured me it would be sent the next day. However, they later informed me that the restaurant was closed. I contacted them again the follo...

Burger King's courier refused to leave my order at my door, even though it was overdue. Instead, he insisted I come to the front of the building. I couldn't get up due to recent surgery, so why should I have to get up? This situation prevented me from taking my medication on time, all because of the...

After an annoying encounter with Burger King, I found myself starving. They made me wait for an hour and a half, and when I finally opened the package, there was no hamburger inside. Did you eat it, or are you pretending it vanished? My child was starving, feverish, and ill, and he went to bed hungr...

On 20/08/2023, the order I placed at Burger King ® restaurant did not arrive even after the specified time. After 1 hour, I contacted the customer representative and my order was on its way. I was informed that the courier was told to deliver my order with priority. 10 minutes passed and I was infor...

Hello, I ordered 1 double whooper from your burger king order line on 28.07.2023 at 20:41. The order that came to me was not double but normal whooper. I called between 20:50 and 21:00 and stated that it was wrong. They told me to keep the product and that a new one would come. So I started to wait,...

At 11:13 PM on July 24, 2023, I used the Getir app to place an order for Burger King. Even though I had been waiting for over an hour and a half, my order was canceled without any warning. During this whole thing, I tried to get in touch with Getir's customer service, but they couldn't do anything t...

I placed an order from Burger King on Getir at 20:38, and at 22:25, they informed me that my order had been canceled. This company should have informed me upfront that my order would be canceled so late. There is no respect for the user/customer when no information is provided. I have been waiting f...

I used the GetirYemek app to order 216 TL worth of food from Burger King at 00:56, but it never came by 03:14. Even though I called customer service several times and was told that the food was on its way, it never came. Finally, I called them again to tell them about the problem. At first, they sai...

We ordered a Whopper menu from Burger King on 11 May. Since it was problematic before, I wrote a note so that it would be complete material. Because onions and pickled greens are not always put, only bread is served between the meatballs. Just to be sure, I sent another note to the customer represen...