We bought an Ariston combi boiler two years ago. The boiler is showing errors 5p3, 5p6, and 530. We've been trying to reach customer service since 02.04.2025. If we manage to get through, which is rare, they just keep redirecting us from one place to another. They give us numbers, and the people who answer say, "We don’t handle this, call someone else." Even worse, they never activated our service warranty. Let’s say they finally give us the number of someone responsible—he says, "I'm coming, I came, I will come," and then suddenly claims, "The warranty wasn't activated, so I’ll have to charge you." Then the case gets passed to someone else, who makes excuses like "I’ll come, I tried calling but couldn’t reach you." I’ve never seen such a poor service network or a company so incapable of providing solutions. I'm seriously considering taking legal action. What’s being done to us is nothing but mistreatment. Please resolve our issue.
I've been using the Ariston Alteas One fully condensing combi boiler, and I called for a service appointment before the warranty expired in September 2023. When I asked about extending the warranty, both the service team and customer support said it couldn't be done. I've now encountered the gas val...
I've been using an Ariston Genus One combi boiler for a year now, and it's been giving me the same error message (5p3, 5p6, gas relay control error) since the beginning. I've called the technical service multiple times, but they've always told me it was a temporary error. However, after doing some r...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
The Arçelik Combi boiler I purchased in March 2020 malfunctioned within two years; the pressure bar started dropping on its own. Despite several service calls, the issue remains unresolved. I requested a replacement, but they sent another service team. Unfortunately, this team not only failed to fix...
We have been using our Vaillant combi boiler for about two years, but it consistently shuts off intermittently and goes into protection mode. Each time we call for service, the authorized technicians simply state that the boiler’s filter is full and leave without taking further action. Despite havin...
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