We bought our Bosch boiler about a year ago. On 11.12.2024, the transformer of the relevant electricity company in our neighborhood exploded. Many devices in the neighborhood broke down, and our boiler stopped working as well. On the same day, I called Bosch customer service and requested a service appointment. Considering it’s winter and very cold, I expected prompt assistance, but even after three days, the service team has not shown up. I called customer service again, and Ms. A**** suggested creating another urgent request. Are you kidding me? It’s winter, the house is freezing, and where is the service team?
On February 14th, 2023, I noticed water pouring from my Bosch boiler, so I immediately turned off the water valve and the electrical switch to my house. I requested that their service department come and investigate the problem, which they did. Unfortunately, the technician appeared to overtighten t...
In July 2024, I purchased a Bosch refrigerator with an extended warranty. I am still paying for it, yet only seven months later, the freezer stopped cooling properly and displayed an error. I contacted customer service, and a technician came on Friday evening. On Saturday morning, they installed a ...
I purchased a Bosch refrigerator in July 2024, and just seven months later, the freezer stopped cooling properly and displayed an error. I contacted Bosch customer service, and a technician connected a diagnostic machine, stating it would take 4-5 days to identify the issue. I asked what I should d...
On December 2, 2024, I called the customer service at 444 6 333 to report that my Bosch washing machine had a problem and to request service. Customer service informed me that a technician would visit on December 3, 2024, to repair the device and that I would be contacted on the same day. Following ...
the Bosch washer-dryer I got on December 9, 2023, and it was delivered to my address on Tuesday, as informed by the salesperson. The same salesperson mentioned that the installation would take place based on the service availability and advised me to contact customer service. I called customer servi...
Comments