BTCTURK Risk Review Frozen My 50 USDT and XRP for a Week

For approximately one week, I have been unable to access the funds in my BTCTURK account, consisting of approximately 50 USDT and XRP worth around $50, due to what is described as a "risk unit review." The application states that my account is under review by the risk unit, preventing me from making any transactions, and my balance has effectively been frozen. During this period, I have contacted live support multiple times. As shown in the attached screenshot, I have received the same standard response each time, stating only that the review is ongoing, that I should wait, and that the outcome will be communicated to me by email. After nearly seven days, I have received neither a specific explanation nor any clear information regarding how long the review will take. I have not been informed of any violation of the platform's rules and am simply being kept waiting in an indefinite process based on an unspecified "risk" assessment. Given the highly volatile nature of the cryptocurrency market, this prolonged restriction has prevented me from accessing my funds and has caused me to miss potential investment opportunities. The email address registered with my BTCTURK account is [email protected], and I request that my approximately $100 balance (50 USDT and XRP worth approximately $50) be fully restored to my account, with consideration given to the losses incurred and applicable interest resulting from the period during which my funds have been withheld. I also request a clear, specific, and written explanation identifying the concrete reason why my account was placed under review, the legal basis for this review, and the latest date by which this process will be completed.