Bosch Washing Machine Foul Odor Issue

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Funda
June 30, 2023 11:27 am
9

Bosch washing machine started producing heavily foul-smelling laundry shortly after the purchase. I've had two visits from the technical service, and it feels like all they care about is selling more products. They suggest using Bosch detergent, but I already use Ariel detergent and Yumoş fabric softener. They have the audacity to suggest that the issue might be with these brands. I tell them I already use the best brands, but the technician insists on his opinion. When I ask which brand I should use, they simply say, 'Use Bosch detergent.' It's honestly quite ridiculous. The technical service has turned into pure marketers, but they're extremely off-putting. My brand new machine produces poorly washed clothes with an enduring stench. I've cleaned the machine thoroughly, but it hasn't made any difference, unfortunately. I deeply regret my purchase.

June 30, 2023 1:57 pm (2 hours after complaint)
Funda
Funda
July 21, 2023 1:36 pm

Here is the translation of the provided text from Turkish to English: "The three technical service teams that came to me all made up excuses related to usage, asking meaningless questions such as the brand of fabric softener I bought, which store I bought it from, the brand of detergent, and the amount of detergent I used. Some of them didn't even touch the machine and just talked presentably before leaving. If this problem persists with the machine I bought less than 6 months ago, I will take it and place it in front of your headquarters. While I was using Arçelik, I bought Bosch thinking it would be better since I got married, but the laundry comes out with a terrible smell every time, the same bad smell every time. The company, on the other hand, is completely distant from customer satisfaction and cannot go beyond making excuses on unrelated matters. If that's the case, I will throw away the brand-new machine, and the place I will throw it away will be in front of your headquarters."

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