I purchased a Bosch refrigerator eight months ago. Two months after purchase, the refrigerator malfunctioned and a technician was sent. They replaced the top shelf cooler, but ten days later, all the produce in the top shelf vegetable compartment froze. I reported the issue again, and another technician arrived. They installed a new part, but this time, the newly installed part also failed. The vegetable compartment temperature dropped to -4 degrees Celsius, causing all the vegetables, fruits, and other items to spoil. Unfortunately, we had to throw everything away.
The technician returned and placed measuring devices. The result was that the refrigerator needed to be replaced due to the -4 degrees Celsius temperature. During this process, my family lost four kilograms. We were stressed and frustrated due to the inability to use the refrigerator. We were in constant communication with Bosch customer representatives and headquarters.
We experienced an unexpected and ongoing process from Bosch. Today, a new refrigerator was delivered, but it was also dented. Naturally, I refused to accept it and returned it. The refrigerator, delivered by Borusan Logistics, was seemingly not transported with the care required for fragile items.
I am currently waiting for a call from an authorized representative from Bosch headquarters. They have been causing me distress for weeks now. I will now have to wait for a new refrigerator from scratch. Who knows how many more times I will need to contact the service center and headquarters.
Finally, I would like to share a quote from your founder: "I would rather lose money than lose people's trust." Unfortunately, I have lost my trust in Bosch. I urgently request that a new refrigerator be procured and delivered today or tomorrow.
Hello, I bought a Bosch brand refrigerator model KGN55CIEON in May 2023 last year. The fridge malfunctioned after 8 months, the service came and replaced the cooling section, but 10 days later, the vegetables in the crisper drawer froze. The service came and placed 3 thermometers in the fridge, and when the section that should normally be +4 degrees came out as -4, they said the fridge would be replaced with a new one (of course, these processes took a long time and there was constant phone traffic). Anyway, the new fridge arrived, but after 1 month, the motor of the new fridge started making loud noises. The service came and this time they said the motor of the 1-month-old new fridge needed to be replaced. Naturally, I did not accept this replacement. I called Bosch Customer Service, and they directed me to Ms. Kübra from the regional office, but after this situation exceeded her authority, they directed me to Ms. Merve from the Bosch headquarters. I told them that I no longer wanted to use the Bosch fridge model KGN55CIEON and that I wanted the KGN56LBEON Combi No Frost Black Glass fridge instead. I was told that I needed to pay the price difference, so to avoid further inconvenience, I added an additional 10,000 TL and bought the KGN56LBEON Combi No Frost fridge. My only expectation from Bosch from now on is to send my fridge to me as soon as possible, no later than July 2, 2024. I conclude my complaint with the words of your founder, "I would rather lose money than lose people's trust." Put an end to this never-ending inconvenience.
Hello, As a loyal Bosch user, I purchased a Bosch refrigerator last year. Since then, I have been frustrated with constant malfunctions. I have contacted service multiple times regarding the refrigerator not cooling properly, but they dismissed my concerns as normal. When I placed a digital thermome...
We purchased a refrigerator from Bosch, and the delivery team brought it into our home. The service team set it up, but the appliance turned out to be defective from the start. We contacted Bosch, and a technician confirmed the issue, stating that a replacement unit would be sent from the factory. ...
We received our Bosch refrigerator on February 1st, and from day one, the cooling alarm has been going off repeatedly, indicating that it is not cooling properly. We called customer service daily, and instead of fixing the issue, they kept giving irrelevant solutions like blaming the electrical curr...
I purchased a Bosch refrigerator, trusting the brand’s reputation, but since day one, it has been extremely noisy. I reported the issue twice, and during the service visits, I was told the lower section of the refrigerator isn’t working and that the mainboard and two other parts need to be replaced....
I have been a Bosch user for 21 years. I purchased my Bosch brand refrigerator 5 years ago. During this time, a second compressor was installed outside of the warranty period because the compressor was faulty, and it cost almost half the price. The company did not charge for the compressor as part o...
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