I have been a Bosch user for 21 years. I purchased my Bosch brand refrigerator 5 years ago. During this time, a second compressor was installed outside of the warranty period because the compressor was faulty, and it cost almost half the price. The company did not charge for the compressor as part of customer satisfaction. Now, it has been 1 month since the refrigerator froze vegetables, fruits, and food. I paid 900.00 TL for the sensor and other parts that needed to be replaced. However, since it was still freezing, I was informed that the installation of two devices inside the refrigerator would detect the temperature inside and report it to the central system, and my refrigerator would be replaced with a new one when needed. Furthermore, we paid 900.00 TL for the replaced parts, even though they were not faulty. Considering the current circumstances, I respectfully request a refund of the 900.00 TL fee I was charged for the non-faulty parts and the replacement of my refrigerator. I also request contact information for the authorized individuals I can reach out to.
I am writing to express my disappointment with a Bosch refrigerator I purchased approximately 5 to 6 years ago. In the middle of summer, the refrigerator suddenly stopped working. The authorized service diagnosed a motor failure and demanded a repair cost of 15,000 TL (approximately 460 USD) for rep...
I'm writing to say that I'm not happy with the technical service from Bosch Turkey. I bought a new Bosch fridge with the model number kgn76aif0n in August 2021. After only one year, the fridge broke down in November 2022, and the technical service replaced the compressor for free. But the fridge bro...
My 2-year-old Bosch refrigerator has been causing me endless frustration for the past three months by repeatedly failing to cool properly. After reporting the problem to the service center, the compressor was replaced, but the problem reappeared. I submitted another service request and was told that...
On June 4, 2021, I purchased the Bosch KGN86AID1N refrigerator for ₺9,700,000, trusting Bosch’s reputation for quality. However, this decision has been deeply disappointing. On November 25, 2024, I reported an issue with the refrigerator due to the “alarm and error indicator blinking.” The service t...
I purchased a Bosch refrigerator eight months ago. Two months after purchase, the refrigerator malfunctioned and a technician was sent. They replaced the top shelf cooler, but ten days later, all the produce in the top shelf vegetable compartment froze. I reported the issue again, and another techni...
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