Bosch Refrigerator Fails After 8 Years – Unreasonable Replacement Offer

In 2016, I purchased a Bosch refrigerator for our new home, trusting in its quality, durability, and reliability. During this time, we moved once, and we used the refrigerator as one normally would in a household. However, after 8 years, it stopped cooling. We called for service, and they informed us that it was beyond repair. A few days later, the authorized service contacted us with a replacement offer.

So far, everything was as it should be, but the price they offered was nothing short of insulting. They proposed a price of ₺40,000 for a refrigerator that costs ₺53,000. When asked why I should spend ₺40,000 on another Bosch refrigerator, they had no logical answer. I initially paid extra for this brand due to its perceived reputation. However, their highly praised 10-year durability claim has completely failed.

I haven't seen anyone else in my circle with a refrigerator from another brand that became useless within 10 years. My Bosch refrigerator became a waste after just 8 years. If I were to keep this refrigerator for 15-20 years and then replace it when it broke down, the price they're demanding now would be understandable. However, they're demanding this amount due to a defect that doesn't align with their own policies.

Bosch is no longer a brand that stands for durability, customer satisfaction, or reliability. Other consumers should be aware of this. If your Bosch refrigerator or any other product breaks down within a few years, don't worry—you can skip using a longer-lasting, more affordable product and instead pay an inflated price for a slightly discounted new Bosch product. This way, you can regularly experience the latest in trash technology from Bosch.

For those considering purchasing home appliances, beware: Trust in brands is a thing of the past. Buy the product that best fits your budget. Bosch is no longer a German brand but one managed with a local mentality. At least, when you face issues, you'll be less financially burdened. (Note: The details shared here are recorded in the customer service logs, and all procedures were carried out by the authorized service. Pictures of the refrigerator will be attached.)