I am writing to express my disappointment with a Bosch refrigerator I purchased approximately 5 to 6 years ago. In the middle of summer, the refrigerator suddenly stopped working. The authorized service diagnosed a motor failure and demanded a repair cost of 15,000 TL (approximately 460 USD) for replacement. After doing some research, I discovered that many other customers are experiencing the same issue, especially with relatively new Bosch refrigerators. This seems to be a recurring and known problem. However, Bosch refuses to take any responsibility just because the product is out of warranty. A motor failure in such a short period is not acceptable for a premium brand like Bosch. I expected much better quality and after-sales support. I kindly ask Bosch to reconsider its position and offer a fair solution—whether it's a discounted repair, a free replacement, or at least partial coverage of the cost.
In 2016, I purchased a Bosch refrigerator for our new home, trusting in its quality, durability, and reliability. During this time, we moved once, and we used the refrigerator as one normally would in a household. However, after 8 years, it stopped cooling. We called for service, and they informed u...
I have been a Bosch user for 21 years. I purchased my Bosch brand refrigerator 5 years ago. During this time, a second compressor was installed outside of the warranty period because the compressor was faulty, and it cost almost half the price. The company did not charge for the compressor as part o...
I had a frustrating experience with my Bosch refrigerator, as it stopped cooling properly. I contacted their service center, but no one bothered to call me back the entire day, despite their promise to do so before coming. They finally called, asked my spouse a few questions, and listened to the fri...
My Bosch refrigerator stopped working. When I asked about the motor price for the problem that was diagnosed about 20 days ago, they quoted me 5,000 TL. I called the authorized service three days ago to find out the status of the problem and to schedule a repair. When the service personnel arrived, ...
My Bosch refrigerator stopped cooling. I called the authorized service, submitted a request through the call center. Authorized specialists arrived. They reported, "There are issues with your motor; it needs to be replaced," and immediately replaced it, charging me 6,890 ₺ for the new motor. Another...
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