My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use. However, a year later, rust stains emerged on the refrigerator door and its edges.
When the authorized service technician arrived, they blamed user error and applied a chemical solution to remove the rust. This attempt worsened the situation, discoloring the treated areas and leaving the refrigerator in a worse state than before. The technician took photos and assured me that Bosch would replace the door due to customer satisfaction.
However, Bosch is now demanding a ₺9,000 repair fee for a product still under warranty. This is an unacceptable and unreasonable demand, especially considering the repeated defects and failed repair attempts.
In 2016, I purchased a double-door Bosch Inox refrigerator, advertised as “stainless.” Recently, I noticed a rust patch about 1 cm in size on the bottom edge of the upper door—clearly visible and unacceptable for a product sold as rust-resistant. I immediately called Bosch’s customer service, and a ...
Our Bosch Inox refrigerator, which we've used for 3 years, started rusting on both the top and bottom doors. Strangely enough, the warranty had expired just 6 days prior. We were out of town, and when we noticed the issue upon returning, I immediately called, but they said it was out of warranty. Fi...
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
One year ago, we bought a Bosch refrigerator that developed rust on the door. The technician who came wiped it with a cloth, leaving huge scratches on the surface. When we called for another service, they claimed that the rust was not a manufacturer's defect and therefore not covered by the warranty...
My Bosch refrigerator, which is still under warranty, is rusting, and despite the service technician confirming that it is not my fault, they refuse to replace it. They offer a costly door replacement while claiming that the rest of the door cannot be repaired and demanding additional payment. I've ...
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