Bosch Misled Me by Altering the Invoice for My Washing Machine Repair

Dear Sir/Madam, The standard message sent to me clearly shows that Bosch does not take the experienced grievance seriously. There is: - A concrete problem, - A financial and moral loss for the consumer, - And, in return, an automatic response that contains no explanation and does not take responsibility. The phrase “A response will be made as soon as possible” is, as long as it contains no date, recipient, or solution, merely a sentence aimed at buying time. This approach undermines the trust in the Bosch brand and leads to questioning of the after‑sales support philosophy. If a clear, written, and binding solution is not presented to me, the evaluation of this process by consumer authorities and the public will be inevitable. I expect Bosch to demonstrate an attitude that will compensate for the loss of trust experienced. Sincerely, Bünyamin Özdemir 📞 0 532 736 11 17

After an official complaint made by our company, a female representative from the concerned firm contacted us. However, during the conversation, the grievance was not taken seriously; instead, it was downplayed and an almost mocking tone was displayed. In the discussion, it was claimed that there was no grievance, that the responsible staff had control, and that everything was "normal". Yet it is clear and evident that we were overcharged. Despite this, no concrete steps have been taken regarding a refund, and no solution that would satisfy the customer has been offered. Furthermore, it is understood that different pricing was applied to different customers for the same service, which clearly constitutes a deceptive commercial practice. This approach not only is unbecoming of a corporate firm but also seriously damages consumer trust. Our request is crystal clear: the immediate refund of the unjustly and excessively charged fee, and an official statement and correction acknowledging the inflicted grievance. Otherwise, the matter will be escalated to all relevant legal authorities, starting with the Consumer Arbitration Board, and will continue to be shared with the public. No company has the right to belittle its customers, disregard their grievances, and undermine trust with differential pricing. Respectfully.