We have three Bosch appliances in our home. When these products reached the end of their lifespan, we continued buying the same brand. In other words, we are "loyal customers" of Bosch. I contacted the authorized service to request support for both the washing machine and dryer. The service representative informed me, "You will pay a 700 ₺ service fee for the washing machine and an additional 700 ₺ for the dryer. This is how Bosch service operates. Do you confirm?" I have several objections: 1. Charging separate service fees for two products at the same address is unfair. Expenses like these negatively affect our budget and cause frustration. 2. Loyal customers with multiple Bosch products are being "punished" through service policies, creating negative feelings toward the brand. 3. Should we avoid purchasing multiple Bosch products for our home? 4. Using "fault diagnosis" as a reason to demand a full service fee for the second product is unreasonable. 5. For the second product, a fee amounting to a quarter of the service charge would be more acceptable. 6. Bosch should support, not penalize, customers who rely on their brand.
Last year, we bought all of our home appliances from Bosch. After making numerous service requests, our dryer is still not functioning properly. We make sure to clean it every day and always empty the water after each use. It's interesting because the service technician, who charged us around ₺600 p...
The authorized service representative introduced us to four cleaning products during the installation of our Bosch appliances, insisting that we purchase them in order for the appliances to function properly. He claimed that the appliances would not function properly without these items. He sold us ...
At the end of 2020, I purchased a Bosch WTW85410TR 8 kg dryer with a washing machine, and I paid a significant amount for +4 years of warranty during installation. However, my dryer began to malfunction, and the service representative demanded 3169 TL for two cleanings, despite the fact that I bough...
A technician arrived on June 6, 2023, to repair our Bosch dishwasher and Siemens dryer. They found the issue with the dishwasher, which was fine. When we mentioned that the dryer wasn't drying, they insisted that the machine was fine and suggested that we use specific drying programs to solve the pr...
I purchased a Bosch washing machine 1.5 years ago, and I deeply regret my decision. I never expected to encounter such poor customer service from a brand I trusted. About a month ago, I noticed peeling on the side panel of the machine and immediately contacted customer service. They sent a technici...
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