I'm a dedicated Bosch customer living in central Antalya, wanted to share my disappointment with the recent service experience I had with our washing machine malfunction, last week, we quickly reached out to the Bosch customer call center to report the problem. Although a service record was generated, we were given an appointment a whole week after. We waited at home all day yesterday, on the designated appointment date, expecting a service technician to arrive. Unfortunately, nobody bothered to show up, give us a call, or send a text to let us know about any changes or delays. This situation left us in a difficult position during the scorching summer heat.
On top of everything, when we reached out to the call center once more to ask about the missed appointment, they insisted that they had come to our place and tried to contact us by phone – which was clearly not the case. Our entire family was at home all day, with our phones easily accessible. This situation seems to be filled with the typical justifications used by service providers who can't be trusted. We should be entitled to something better!
Residing in Antalya, Turkey, I encountered a nightmare with my malfunctioning Bosch air conditioner. After initiating a service request, Bosch's authorized service visited on August 14. They diagnosed a broken electrical board but couldn't pinpoint whether the issue was with the indoor or outdoor un...
On April 1, I purchased a washing machine from the Ankara Antares Bosch store. Given that my old machine was malfunctioning and I was going on vacation, I asked for installation the next day, noting, "If not possible, I'll need to buy another machine, but I prefer Bosch." They contacted the store's ...
My spouse scheduled a service appointment for September 27th from 5 PM to 8 PM, a strange 3-hour window. We canceled the appointment at 6 p.m. and rescheduled it for September 28th, from 4 p.m. to 6 p.m. We received an SMS confirmation. No service technician arrived between 4 and 6 p.m. on September...
I bought a Bosch refrigerator from the Bosch dealer in Izmir Gaziemir. I scheduled an installation appointment with the authorized service center in Torbalı for today, May 24, 2024, Friday. My spouse stayed home all day, skipping work, waiting for the installation team. No one showed up, and no one ...
Comments