I purchased a Bosch hand blender with great confidence, but after fewer than 10 uses, the gear stripped and the product became unusable. During its last use, I was only grating carrots—there was no contact with metal or any hard foreign object, and the blender was used completely normally.
When I took the product to the service center, I was asked to pay a $16 diagnostic fee and an additional $58 repair fee. When I stated that I found this charge extremely excessive and unacceptable for such a small part, I was met with a very rude and insulting attitude at the authorized service center.
The situation escalated into an argument, and simply because I questioned the high repair cost, they told me that I had been blacklisted and that they would no longer repair any of my products in the future.
I then contacted Bosch customer service. On the phone, they told me to stay calm and said they were sorry, but no concrete solution was offered. From my perspective, the conversation turned into nothing more than an attempt to “smooth things over,” and my actual grievance was never resolved.
A product that I expected to be durable and long-lasting broke after only a few uses. On top of that, I was presented with an unreasonably high repair cost and was even blacklisted by an authorized service center, which has completely destroyed my trust as a consumer.
I request that my product be repaired under fair and reasonable conditions, either free of charge or for a reasonable fee, that the conduct of the authorized service center be investigated, and that the necessary steps be taken to prevent similar situations from happening to other customers.
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