I made a reservation on Booking.com, but I am unable to add the names of the travelers to the guest list, which is a requirement for my visa application. The confirmation document must include the names A**** Y**** and Fatma Y****,** but there is no option to update this information.
I contacted Booking.com, but they said they could not assist and directed me to the property. When I reached out to the property, they sent me back to Booking.com, leaving me completely stuck.
If my name is not added to the guest list, I will not be able to proceed with my visa application, forcing me to cancel the reservation. I demand an immediate resolution to this issue—either update my booking details or provide a solution so I can use my reservation as planned!
Hello, I recently made a hotel reservation for my trip to Dubai using Booking.com for the very first time. However, while completing the reservation, I noticed that my full legal name as written on my passport and ID was not entered completely — both my first and last names are cut off or partially ...
We made a reservation through Booking.com for an international trip, but we're unable to add a second guest to the room. A month ago, when I booked a different room, the option to add a guest was available, but now it's not, and we can't add the second guest. Since this is an international trip, we ...
I booked a hotel in Spain through Booking.com and used my reservation to apply for a visa. However, while my visa application was still being processed, the hotel canceled my reservation without any explanation. Instead of providing a valid reason or offering assistance, Booking.com simply sent an ...
I booked a hotel on Booking.com for June 15–17, 2025 (Reservation No: 4459447821). Unfortunately, I couldn't travel because my visa application was still pending by the time of my trip, and as a result, I couldn’t stay at the property. Although I was outside the free cancellation period, I immediat...
I am really dissatisfied with Booking.com's lack of communication over an issue with a recent visit. I submitted a complaint to resolve the issue, but all I've received are automated responses asking for the confirmation code, which I've already supplied several times. Despite giving all needed inf...
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